Complaints Procedure
Amanda Super Consulting Ltd
Last updated: May 2026
1. Introduction
Amanda Super Consulting Ltd is committed to handling personal data in a transparent, lawful and secure manner.
This procedure applies specifically to concerns about the handling of personal data.
If you have a concern about how your personal data has been collected, used or managed, you have the right to raise a complaint. This procedure explains how we will handle such concerns.
This procedure sits alongside your rights under UK data protection law, including the right to access, correct or erase your personal data.
2. How to Raise a Complaint
If you wish to raise a data protection concern or complaint, please contact us in the first instance:
Email: admin@amandasuper.com
To help us respond effectively, please include:
- your name and contact details;
- a clear description of your concern;
- any relevant dates, communications or supporting information.
You do not need to use any specific format.
3. What Will Happen Next
Once we receive your complaint, we will:
- acknowledge receipt within 30 days;
- review the information provided and, where necessary, request further details;
- investigate the concern in a proportionate and fair manner;
- keep you informed of progress where appropriate;
- provide a response outlining the outcome and any actions taken.
We aim to respond without undue delay and, where required, within three months of receiving your complaint.
4. Possible Outcomes
Following our review, we may:
- provide clarification or explanation;
- correct or update personal data;
- adjust our processes or practices;
- take other appropriate action in response to the concern raised.
5. Confidentiality
All complaints will be handled with appropriate confidentiality. Information will only be shared where necessary to investigate and resolve the matter.
6. Escalation
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
We would, however, welcome the opportunity to address your concerns directly in the first instance.
7. Review of This Procedure
This procedure may be updated from time to time to reflect changes in legal requirements or best practice. The latest version will always be available on this page.